Client services
Delivery
Orders are prepared in Monaco and delivered with tracked couriers. The delivery options and costs available for your address are shown at checkout, before payment.
| Destination | Service | Indicative time |
|---|---|---|
| Monaco | Delivery by hand or collection by appointment | 1–2 working days |
| France and the European Union | Tracked courier | 2–5 working days |
| Rest of the world | Tracked express courier, duties and taxes of the country of destination may apply | 3–8 working days |
Made-to-order and personalised pieces are delivered on the date agreed with the atelier.
Returns and exchanges
You can return the pieces bought online within 14 days of delivery, unworn, with their labels and in their original packaging. Write to us from the contact page indicating the order number: we will send you the instructions for the return. The refund is made with the same means of payment within 14 days of receiving the returned pieces.
Personalised, monogrammed and made-to-order pieces cannot be returned, unless defective.
Exchanges of size
To change the size of a piece, write to us before returning it: if the size is available, we will reserve it for you.
The conditions of delivery, the costs and the right of withdrawal are set out in full in the terms of sale.